Compliments & Complaints
We value your feedback. Complaints help us improve our service, and compliments let our team know we're getting things right for you.
As a client of Brain Health Nelson, you are protected by the Code of Health and Disability Services Consumers' Rights. You can find out more about your rights on the Health and Disability Commissioner (HDC) website.
Compliments, Suggestions & Feedback
If you'd like to share a compliment, a suggestion, or general feedback about your experience with us, please use the form below, or get in touch directly.
Making a Formal Complaint
If you are unhappy with any aspect of our service, you have a number of options:
- Speak with a member of our team directly.
- Contact us by phone, email or post.
- Put your complaint in writing using the form below.
- Contact the HDC Advocacy Service for free, independent support on 0800 555 050.
You are welcome to bring a support person with you at any stage of this process.
Our commitment: we will acknowledge your complaint and let you know what action will be taken within 10 working days.
Share Your Feedback
Fill in the form below and we'll respond as soon as possible.